Profile
I am a third-year BCA student at SDJ International College, Surat. I am enthusiastic about learning new computer skills and technologies. Currently, I am focusing on improving my proficiency in Excel and exploring various areas of computer applications. I am open to opportunities that help me grow and apply my knowledge in practical settings.
Languages
- Hindi
- Gujarati
- English
Education
SDJ International College, Surat
Bachelor of Computer Applications (BCA), 3rd Year
Experience
Customer Chat Agent — Agency (3 months)
Worked at an agency handling customer chat support across platforms. Responded to customer queries, logged issues, and coordinated with internal teams to resolve problems efficiently.
- Handled inbound chat conversations with professional and timely responses.
- Used CRM and chat tools (including SagePilot) to track tickets and escalate technical issues.
- Improved canned responses and reduced average handling time.
Skills
Microsoft Excel (Currently Learning)
Basic Computer Operations
Internet Research
Teamwork & Communication
Eager to Learn New Technologies
SagePilot (Chat Automation & Support)
Projects & Activities
- Participated in college workshops on basic computer applications
- Currently working on improving Excel skills through online courses
- Collaborated with classmates on academic assignments and group tasks
Interests
Exploring new computer technologies, learning productivity tools, teamwork, and participating in tech events.